Privacy Policy

1. Introduction

At Diagno 1, we value your trust and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our lab booking services.

2. Information We Collect

We collect the following types of information to provide you with accurate diagnostic services:

• Personal Identity Information: Name, Age, Gender.
• Contact Information: Phone number, Email address, Residential address (for home collection).
• Health Information: Doctor’s prescriptions, symptoms (if applicable), and test results.
• Technical Data: IP address, browser type, and operating system when you visit our website.

3. How We Use Your Information

We use the collected data for the following purposes:

• To schedule and manage appointments for sample collection.
• To process payments and generate invoices.
• To deliver test reports via Email or WhatsApp.
• To contact you regarding your booking status or promotional offers (you can opt-out of marketing).
• To improve our website and customer service standards.

4. Sharing of Information

We value your privacy and do not sell your personal data. However, we may share information with:

• Partner Laboratories: Your samples and necessary demographic details are shared with our lab partners (e.g., Max Lab) strictly for processing the tests and generating reports.
• Service Providers: Third-party vendors who assist us with payment processing or IT support, bound by confidentiality agreements.
• Legal Requirements: If required by law or government authorities to protect the safety and rights of Diagno 1 or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal and health data from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the internet is 100% secure.

6. Cookies

Our website may use "cookies" to enhance your user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you interact with.

8. Your Rights

You have the right to:

8.1 Types of Cookies

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal record-keeping requirements for medical records).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will be mentioned at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: 9911381450
• Address: Address J3/19a, ground floor, opp. Malviya public school, khirki extension, malviya nagar, new delhi 110017